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Effective Date: February 25, 2026

Privacy Policy

Alt & Alt, LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our business. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you visit our website, fill out a contact form, request an estimate, or communicate with us by phone or email:

  • Personal Information: Your name, phone number, email address, home address, and any other details you provide when requesting a quote, scheduling a consultation, or contacting us through our website or social media channels.
  • Project Information: Details about your home improvement project, including property type, service requested, photos you share, and any notes or preferences you provide during consultations.
  • Website Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data collected through cookies and similar technologies.
  • Communication Records: Records of your correspondence with us, including emails, phone call logs, text messages, and chat conversations through our website or social media platforms.

2. How We Use Your Information

Alt & Alt, LLC uses the information we collect for the following purposes:

  • To Provide Our Services: We use your personal and project information to prepare estimates, schedule consultations, plan and execute your home improvement project, and communicate with you throughout the process.
  • To Respond to Inquiries: When you submit a contact form, call us, or send an email, we use your information to respond to your questions, provide requested information, and follow up on your inquiry.
  • To Improve Our Website: We use website usage data to understand how visitors interact with our site, identify areas for improvement, and ensure the website functions properly across different devices and browsers.
  • To Send Communications: With your consent, we may send you project updates, promotional offers, seasonal maintenance reminders, or company news. You can opt out of marketing communications at any time by contacting us directly.
  • To Meet Legal Obligations: We may use or disclose your information when required to comply with applicable laws, regulations, legal processes, or enforceable government requests.

3. How We Share Your Information

Alt & Alt, LLC does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

  • Service Partners: We may share project-related information with trusted partners such as material suppliers, financing providers (including Hearth), permit offices, and inspectors as necessary to complete your project.
  • Analytics Providers: We use third-party analytics tools such as Google Analytics to understand website traffic and usage patterns. These tools collect anonymized data and are governed by their own privacy policies.
  • Legal Requirements: We may disclose your information when required by law, in response to a subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit a website. We use cookies for website functionality, analytics, and to remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our website. We may also use tracking pixels, web beacons, or similar technologies in emails or on our website to measure engagement and improve our communications.

5. Data Security

Alt & Alt, LLC takes reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server environments, limited employee access to personal data, and encrypted communication channels where applicable. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related records, including contracts, warranties, and communication logs, may be retained for the duration of any applicable warranty period plus an additional period as required by law or business necessity.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or for legitimate business purposes such as warranty record keeping.
  • Opt-Out: You may opt out of receiving marketing communications at any time by contacting us at (330) 999-2669 or altandaltllc88@gmail.com.
  • Do Not Track: Our website does not currently respond to “Do Not Track” browser signals. However, you can manage tracking through your browser settings and cookie preferences.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, review sites, and financing partner portals. Alt & Alt, LLC is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our site.

10. Changes to This Privacy Policy

Alt & Alt, LLC reserves the right to update or modify this Privacy Policy at any time. Changes become effective when posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Company: Alt & Alt, LLC

Phone: (330) 999-2669

Email: altandaltllc88@gmail.com